We’ve all been there—excitedly buying games on a sale, only to regret it later. Fortunately, getting a refund for a game on your PS5 is easier than you might think. Here’s a step-by-step guide on how to request a refund, along with key things you need to know before starting the process.
Refund PS5 Game: Things to Know
Refunding a game on the PS5 is simpler than it might seem, but it has specific eligibility criteria. Here’s what you need to know:
- Refund Process: The only way to refund a game is by contacting PlayStation support via their official website. There’s no direct option for refunds on the PS5 console itself.
- Games and DLCs: To be eligible for a refund, you must not have downloaded or streamed the game or DLC, and it must be within 14 days of purchase.
- Subscriptions: You can only request a refund for subscriptions (such as PlayStation Plus) on your first payment, and the refund request must be made within 14 days of signing up.
- Pre-Orders: Refunds for pre-orders are available as long as you request them 14 days before the game’s release. Additionally, the game must not have been pre-loaded or downloaded.
Requesting a Refund for a PS5 Game on the PlayStation Store (PC)
To refund a game on the PS5/PS store, we must head over to the official PS website and submit a request ticket. Begin by heading over to the website and signing in. With that done, follow the steps below:
- Head to the official PlayStation website and sign in.
- Navigate to the PS Store refunds section.
- Click on “PS Store & Refunds,” then select “PlayStation Store refunds.”
- Scroll down and choose “Refund Assistant,” then click “Chat Now.”
- Enter your full name and click “Start Chatting.”
- Confirm you’re the owner who was charged by selecting “Yes.”
- Choose “Return a game or add-on” as the type of purchase.
- Select “Accidentally purchased it” as the reason for the refund.
- Confirm you haven’t streamed or downloaded the content by selecting “No.”
- You’ll be connected to a Sony representative to explain your situation and get the refund.
Once all is done, the PS5 game refund will be processed, and the amount will return to your original payment method within three to five business days. If your old payment method has expired, the refund will be credited to your PS Store wallet.
How to Refund a PS5 Game via the PlayStation App
If you prefer to refund your PS5 game through the official PS App, follow these steps:
- On the PlayStation app home screen, tap the Settings (gear icon).
- Scroll down to PlayStation Network and click on Support.
- Tap on PS Store and Refunds, then select Purchases & PS Store, and finally choose Requesting a PS Store refund.
- Choose the appropriate purchase you want to refund.
- Once done, follow the same process with the assistant bot as mentioned earlier.
Once that is done, your PS5 game amount will be refunded back to your payment method or PS Store wallet. And you’re all set!
Top Tips for Securing Refunds from the PlayStation Store
Unfortunately, unlike refunding a Steam game, the PS Store is known for its strict refund policy and frequent refusal of refund requests. Here are the best tips to ensure you successfully refund your PS5 game:
- Disable Automatic Downloads: Refunds for PS Store games are not possible once a game is downloaded. To avoid this, go to Settings > Saved Data and Game/App Settings > Automatic Updates, and turn off Auto-Download and Auto-Install in Rest Mode.
- Watch Gameplay Videos: Before purchasing, watch gameplay videos to ensure it’s what you want, avoiding the need for a refund altogether.
- Don’t Wait Too Long: Although Sony’s policy allows 14 days, we recommend requesting a refund within 48 hours for the best chance of approval.
By following these tips, you can avoid complications when refunding your PS5 game. Still having trouble? Drop your questions in the comments below!
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