Why iMessage Keeps Turning Off And How to Fix It?


Is your iMessage turning off unexpectedly? Does your iPhone say iMessage is signed out? If you’re experiencing these issues, you’re in the right place. This article outlines common reasons why iMessage disconnects on your iPhone or iPad, helping you identify the root cause and resolve the errors effectively. Let’s dive in!

Several factors could cause iMessage to disconnect on your iPhone, iPad, or Mac. Here are the most common ones:

  • Poor or no internet connection
  • Software bugs or glitches
  • Low or no device storage
  • iMessage server issues
  • Incorrect date and time settings
  • Apple ID problems
  • Changes to Two-Factor Authentication
  • Need for a restart of iMessage
  • Device updates or reboots may be required

Now that you know the potential causes, here are some solutions to fix the issue.

Method 1: Check Your Internet Connection

iMessage needs an internet connection to send and receive messages. Ensure you have an active mobile data plan or a stable Wi-Fi network, as poor connectivity is a common issue. To check your connection, try opening a frequently visited website in Safari. If it doesn’t load, troubleshoot your internet issues.

  • For Mobile Data: Toggle Airplane mode, toggle Mobile Data, and check if your data plan is exhausted.
  • For Wi-Fi: Toggle Wi-Fi, restart your device, reboot your router, or forget and reconnect to the network.

Method 2: Check iMessage Server Status

If your iPhone keeps signing out of iMessage, the issue may be on Apple’s end. Occasionally, Apple’s iMessage servers may be down for maintenance. If this happens, the service won’t be available to anyone. To check the server status, visit Apple’s System Status Page, which shows recent outages and updates. A yellow indicator next to iMessage means there’s an issue, and you’ll need to wait for Apple to resolve it. A green indicator means iMessage is functioning properly.

To check the status, visit Apple’s System Status Page, which displays recent outages and updates. If there’s an issue, a yellow indicator will appear next to iMessage, meaning you’ll need to wait for Apple to resolve it. A green indicator means iMessage is functioning properly.

Method 3: Check Date & Time Settings

iMessage may disconnect if your device’s date and time settings are incorrect. A mismatch between your iPhone’s settings and the server can affect network functions like iMessage and FaceTime. To resolve this, ensure you have the correct time zone settings for your location.

Note: When Screen Time Passcode is enabled, the “Set Automatically” option will be turned on and greyed out.

  • Open the Settings app on your iPhone or iPad and select General.
  • Tap Date & Time and enable the Set Automatically toggle.
Set-Date-and-Time-Automatically-on-iPhone-azmotech

Method 4: Update iOS

Outdated software can cause performance issues on your iPhone, affecting app functionality, including built-in apps. If a software update is pending, install it immediately. Apple regularly releases updates with new features, security patches, and bug fixes to resolve common glitches. If iMessage keeps turning off, check for updates.

  • On your iPhone or iPad, open the Settings app, navigate to General.
  • Now Software Update to download and install any available updates.
Chek-for-iOS-Updates-azmotech

Method 5: Check iPhone Storage

Low or no storage space on your iPhone can lead to various issues, including iMessage turning off. You may also experience slow performance and unresponsive apps. To fix the iMessage disconnection problem and ensure smooth performance, check your available storage:

  • Go to Settings -> General -> iPhone Storage and allow your iPhone to calculate the available space.
  • You’ll see both used and available storage, along with recommendations for freeing up space, such as offloading unused apps.
Check-iPhone-Storage-Azmotech

If you’re running out of space, try to free up some space on your iPhone or you can buy more storage.

Method 6: Sign Out of iMessage and Reboot

A simple way to resolve iMessage errors is to sign out of your Apple ID in iMessage, reboot your iPhone, and sign in again. This solution works for many common iMessage issues.

  • Go to Settings -> Messages and tap “Send & Receive.
  • Tap on your Apple ID and select Sign Out.
Sign-Out-of-iMessage-Azmotech

After signing out, restart your iPhone. Once it boots up, go back to Settings -> Messages and sign in with your Apple ID.

Method 7: Reset Apple ID Password

If iMessage keeps disconnecting, your Apple ID password may have been compromised. Problems with your Apple ID can affect iMessage and other services, so it’s wise to change your password. Go to Settings -> [Your Name] -> Sign-In & Security, then tap Change Password and follow the prompts.

Change-Password-option-in-Apple-ID-Settings-iPhone-Azmotech

For complete details, refer to our guide on resetting your Apple ID password.

Method 8: Reset Network Settings

Connection issues may cause iMessage to sign out repeatedly. To eliminate network-related problems, reset your network settings.

Resetting network settings will not erase your downloaded data but will remove saved Bluetooth devices, Wi-Fi networks, passwords, and VPN information. Make sure to note these down as you’ll need to re-enter them to reconnect.

On your iPhone, navigate to Settings -> General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings.

Reset-Network-Settings-on-iPhone-Azmotech

These are eight methods to fix iMessage disconnection issues on your iPhone or iPad. We hope this article helped you resolve frustrating errors, allowing you to sign in to iMessage with your phone number or email. If you have any questions, feel free to reach out in the comments below.

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